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Man at his Desk


There are various qualifications one can pursue to obtain insurance knowledge, skill, and applied competence.

Loss Adjusters generally either come from an insurance background, or a technical skill background such as engineering, construction, property or other technical skill.

Insurance qualifications recommended include:

Board Exams

Whilst there are qualifications that provide insurance knowledge and skill there are few that cover the skill and applied competence of insurance claims investigations and the skill of loss adjusting. For this purpose, the ILA has published content on the Principles and Practice of Loss Adjusting and Report Writing to enhance the skill of claims investigations, claims processes and providing insurers with reports based on their claims investigations and recommendations on claims settlements.

It is for this reason that all ILA Professional Members are required to pass a Board examination at the required level of the Professional Designation as outlined in the Competence Framework.

There are regular opportunities to take the Board exams for those who think they are ready to challenge the exam. Alternatively, for those who have operated as Loss Adjusters for an extended period as per the Competence Framework, the ILA offers a Recognition of Prior Learning process which requires the submission of a portfolio of evidence (POE) to confirm the required workplace experience. Once the POE has been signed off and marked the required pass mark will provide access to the Board examination for professional designation and elevation purposes.



Exam Timetable 2023

Entrance to Exams 2023 is closed please lookout for the 2024 dates that willbe published soon

CPD - Continuing professional development


For more information on the CPD process
click here 

For ease of submitting CPD activities
use the quick guide

The Insurance industry is particularly vast and Insurers offer policies in no less than 16 lines of business. Each line of business provides services to all types of businesses within their area of specialisation with many differing policies, complexities and conditions. Therefore, there are many innovations, variations and requires specialist investigation knowledge and skill. This also provides a host of opportunities for topics to update and provide CPD content.

CPD topics are generally divided into main categories such as:

  • technical content updates

  • insurance market trends

  • legislative, regulatory and case law updates

  • investigation techniques, criminal, court and evidence handling trends and updates; or

  • general business skills

CPD Providers are invited to register with the ILA Education Department for approval as providers and for programme approval.

CPD Application forms are available from

For more information about the CPD process click here
For ease of submitting CPD activities use the Quickguide


Download various educational policies here:

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